Due to having limited time to come back on emails. I have had to make the decision to direct all support requests into Discord, you can set up a free account, and you gain access to not just me but over 2000 other helpful people.
If you have any logs, you can use my PrivateBin instance to upload them and then provide the link in your Discord post. (Make sure you remove any login details / keys!) I can’t see them unless I have your link.